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Product Support

Video Tutorials and FAQs

Step-by-step instructions on every aspect of FileForward can be found in our extensive range of online video tutorials. You can also also access these tutorials by clicking 'Help' in the top right corner when logged in to your FileForward account.

You can also view frequently asked questions relating to FileForward features, billing and the free trial. If you do not find what you are looking for, please email us with your question.

Support Tickets

You can submit or track the progress of your support tickets by clicking 'Help' in the top right corner when logged in to your FileForward account.

Email and Telephone Support

Email: support@fileforward.com
Support equests are usually answered within 2-4 hours.

Telephone support is available Monday - Friday from 09:00 - 17:00 GMT (excliding public holidays).
Please call: +44 (0)20 7183 4001